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  • Prestige Audio Portfolio
  • Prestige Audio Portfolio
  • Prestige Audio Portfolio

HOME AUTOMATION MAINTENANCE PLANS

Home automation maintenance plans

Home automation maintenance plans:

With over 30 years designing, installing and supporting some of the most exclusive automated homes, commercial properties and bespoke cinema rooms, Prestige Audio understand that it’s not over once the installation is finished.

As with any modern technology today, nothing is infallible. The most stable computing platforms occasionally hiccup, as do our smartphones, heating systems and our vehicles. Like our vehicles our home technology should be maintained correctly and serviced regularly to dramatically increase performance and stability.

Smart Home technology has become the heart of the home. It enables us to carry our processes with the press of a single button, not possible only a few years ago. However, should it not work correctly could become a major issue for you. It’s as if our mobile phone or internet stopped working.

Prestige offers an unparalleled level of Smart Home and Home Cinema Support. Types of equipment covered are: –
• Multi Room Audio
• Multi Room Video
• Intelligent Lighting
• Automated Window treatments
• Home Automation Platforms EG Crestron, Control4, AMX etc.
• Home Cinema Systems
• Wired and Wireless Networking
• CCTV
• Access Control
• Security (Selected Brands only)

Home automation maintenance plans -Peace of mind

Our offering of Home automation maintenance plans are as follows

Support

Our support packages are simple and straight forward. For a low monthly cost, we will attend site if a problem arises within a guaranteed time frame from 72 hours to 48 hours depending on the package you choose, unlimited email and phone support as well as discounts on our labour rates.… its simple and easy to understand!

Preventative Maintenance

Our preventative maintenance packages offer the next level of customer support.

This automatically includes our support package, with a major additional benefit of 24 hour or same day support. This package offers a pro-active approach, whereby we ensure your smart home, automation system or cinema room is always performing at its best.

It delivers an amount of free call outs, increased discounts on our labour, annual preventative maintenance visits, free remote log-in repairs during working hours as well as discount on future orders.

If your system was not installed by Prestige, don’t worry, we would be happy to offer you our market leading service too, however we would require a visit to your home to understand your system.

Monitoring

We offer a world class cloud-based solution that helps us monitor your devices in the home and therefore provide you with the best in customer care.

We are notified of issues within the home automation or smart home system as well as the Audio Video system, in many cases even before you are aware of the problem.

It also provides us with remote access to your system and saves you time and money on unnecessary call outs, as well as very fast solutions being implemented.

Additionally, we provide you with an app that allows you to fix minor problems conveniently via the app. We see all of this activity so we can discuss preventative solutions and how to implement them for you.  This service will require some equipment installed in the home that connects to the internet.

Should any of these services be of interest to you please feel free to contact us for further information